Last Updated: June 2026
Privacy Policy
Alice Connection Pty Ltd (“Alice Connection”, “we”, “our”, or “us”) is committed to protecting your privacy and handling personal information responsibly and in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
This Privacy Policy explains how we collect, use, store, and disclose personal information through our website and in the delivery of our disability support services.
By using our website or engaging with our services, you agree to the practices described in this Privacy Policy.
1. What Information We Collect
We may collect personal information including:
- Full name
- Phone number
- Email address
- Residential or postal address
- NDIS participant information
- Emergency contact details
- Information relating to support needs and services
- Information submitted through referral forms, contact forms, enquiries, or feedback
- Any other information voluntarily provided to us
2. Sensitive Information
In providing disability support services, we may collect sensitive information, including health, disability, support, and care-related information.
We will only collect sensitive information where it is reasonably necessary for providing our services, where consent has been obtained, or where otherwise permitted or required by law.
3. How We Collect Information
We may collect personal information when you:
- Visit our website
- Complete a contact or referral form
- Contact us by phone, email, or social media
- Request information about our services
- Engage us to provide disability support services
- Participate in surveys, feedback, or consultations
4. How We Use Your Information
We may use your personal information to:
- Respond to enquiries and referrals
- Assess service suitability and support needs
- Deliver disability support services
- Communicate with participants, families, carers, guardians, and representatives
- Meet legal, regulatory, and NDIS obligations
- Manage complaints and feedback
- Improve our website, services, and customer experience
- Maintain records required by law
5. Disclosure of Information
We respect your privacy and will not sell, rent, or trade your personal information.
We may disclose personal information where necessary to:
- Deliver supports and services
- Communicate with authorised representatives, guardians, nominees, or carers
- Comply with legal obligations
- Meet NDIS Quality and Safeguards Commission requirements
- Respond to requests from government agencies where legally required
- Work with trusted service providers who assist in operating our business
We take reasonable steps to ensure that any third parties handling personal information do so securely and appropriately.
6. Third-Party Service Providers
Our website and business operations may use trusted third-party providers to assist with:
- Website hosting
- Email communications
- Form submissions
- Website analytics
- IT support and security
These providers may have access to personal information only to the extent necessary to perform their services on our behalf.
7. Overseas Disclosure
Some of our third-party service providers may store or process information on servers located outside Australia.
Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled securely and in accordance with Australian privacy obligations.
8. Website Data and Cookies
Our website may use cookies and similar technologies to improve website functionality and user experience.
Information collected may include:
- Browser type
- Device information
- IP address
- Pages visited
- Website usage statistics
You may disable cookies through your browser settings; however, some website functions may be affected.
9. Storage and Security
Alice Connection takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Personal information may be stored electronically or in secure physical records.
We implement appropriate administrative, technical, and physical safeguards to protect the information we hold.
10. Retention of Information
We retain personal information only for as long as necessary to:
- Provide services and supports
- Meet legal and regulatory obligations
- Comply with NDIS requirements
- Resolve disputes and manage records
When information is no longer required, we take reasonable steps to securely destroy or de-identify it.
11. Children’s Privacy
Where services are provided to children or young people, personal information may be collected from parents, legal guardians, authorised representatives, or other individuals legally permitted to provide such information.
12. Access and Correction
You may request access to personal information we hold about you and request corrections if the information is inaccurate, incomplete, or out of date.
Requests can be made using the contact details provided below.
13. Complaints
If you believe your privacy has been breached or have concerns about how your personal information has been handled, please contact us.
We will investigate your complaint and aim to respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
14. Contact Us
Alice Connection Pty Ltd
Alice Springs, Northern Territory, Australia
Email: admin@aliceconnection.com.au
Website: aliceconnection.com.au
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business practices.
The latest version will always be available on our website, and the updated date will be shown at the top of this page.